I used this app for a few months and was able to cash out a few times. Then one day I was not able to log in.
It said my account was locked and to contact support. I did that and a few days later was told I violated their rules by either submitting a duplicate receipt or invalid one. While it is possible that either of these could have happened as another member of the household also uses this app, I would expect a warning or some indication of what I had done before being permanently banned.
For anyone reading this that is using the app I strongly recommend cashing out every time you accrue $20. I did that and was at least allowed to collect $80 before this happened and only had a balance of $12 when cut off.
Product or Service Mentioned: Ibotta Account.
Reason of review: Poor customer service.
Monetary Loss: $12.