el H Xwd

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Verified Reviewer

Still could not issue my redeemed check

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Original review Apr 14, 2024

This is a tedious, malfunction and inefficient software. It is hard to use and now I want to close out account and have them redeem all the coupons I earned.

They are giving me a hard time. I already told them to close out the initial account linked with ehsu25 email, but went for my current account. The stupid computer still asks me to verify in order for them to issue a check, even we have been communicating through the current email from my cell. They now require me to give out more ridiculous info to verify, that is so stupid!

They added the final cash back, but refused to cut a check for final total $ 10.25 and close out my account.

Meanwhile, they kept asking me to go through the normal process with the min requirement of $ 20. This company does not use any ounce of human brain at all.

If I do not get it my check on one week. I will totally block them out and closed out the account and report them to attorney general.

View full review
Loss:
$10
Cons:
  • No immediate redemption and so much work

Preferred solution: Full refund

Mark O Uwf

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Verified Reviewer

No response

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Ibotta - No response
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Ibotta - No response - Image 3
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Updated by user Mar 16, 2024

Hard if not even able to connect to anyone. Not yet .

Original review Mar 16, 2024
Out $764.20 and no help as yet finally got a phone to call but no one answered purchased four gift card and none work wish I transferred the funds to PAYPAL it works. Peace and Blessings your way / help
View full review
Loss:
$764
Cons:
  • Non responsive service

Preferred solution: Full refund

User's recommendation: Everyone has a different problem… peace

Brionna Izt

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Verified Buyer

Trying to get cashback is insane this time

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Ibotta - Trying to get cashback is insane this time
Ibotta - Trying to get cashback is insane this time - Image 2
Ibotta - Trying to get cashback is insane this time - Image 3
Ibotta - Trying to get cashback is insane this time - Image 4

I purchased 2 kinds of items at walmart , but was only credited for yogurts - $1. and my $15.

from a pediasure purchase is missing, I go through all the red tape to put in a support ticket asking for help, I already enclosed pics of proof on the site, but they respond and ask again, I get a message that they are sorry but substituted items don't count. I message back that there weren't any substitutions. I get a message back asking for pics again so I sent. they tell me they don't fit the offer, I ask how...

this has been going on, back and forth all day, The offer is for $3. back per pack ( up to 5 packs) of any variety pediasure shake, 6 count. And that is exactly what I bought. Money is tight, since I'm disabled and don't get much to live off of..

but aside from that, this is insane and I am not wrong. I just got another message saying what the offer is for with "pediasure" and "shakes" in bold letters, like as if I did not purchase those.. I don't know what they are doing over there at customer service. Either their listing lies, walmart lies ( if they even contact them ) or 5 different people at customer service are living in an alternate reality where a shake isn't a shake, or pediasure isn't pediasure.

on my latest message back to them I sent pictures I took of my pediasure so they can see it is pediasure and is called shakes, then a screenshot from walmart, on my order with "pediasure" "shakes" and "6 count" all highlighted. Customer service is responding pretty quickly.

I will say that i've never really had a problem before, purchasing usually works fine, this is my first real issue in 2+ years... so take what you will from that, I just needed to vent someplace it might matter

View full review
Pros:
  • Usually get my cashback
  • And quickly
  • This is my first real issue in 2 or more years
Cons:
  • Have to deal automated system to put in support ticket
  • No customer service phone number

Preferred solution: my $15 cashback from my qualifying purchase, an apology would be nice too though

User's recommendation: It's not a bad site, but don't depend on that cashback

Fabiola G Tsa

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Verified Reviewer

No puedo comprar tarjetas de regalo

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Ibotta - No puedo comprar tarjetas de regalo
Tengo dinero acumulado de mis rembolsos y no me permite comprara tarjetas de regalo, solo me dice que hay un error al momento de prosperar mi compra de la tarjeta de regalo .
View full review

Preferred solution: Full refund

Resolved
Princess W Fpx

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Verified Buyer

Resolved: Bouncy

Ibotta - Bouncy
Ibotta - Bouncy - Image 2
I went to get 3 bouncy and only one was rewarded so I need the others $8 on my account added thank u so much
View full review
Loss:
$8
Pros:
  • Ibotta is my favorite

Preferred solution: Full refund

Teresa M Dmk

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Verified Buyer
|

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Verified Reviewer

Not giving proper credit for items purchased

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Ibotta - Not giving proper credit for items purchased
I bought a depend product and Ibotta would not give me credit for this purchase or the purchase of 2 pillsbury products. Why?
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Preferred solution: Credit for items I bought

Jessica W Lhk

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Verified Buyer
|

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Verified Reviewer

Missing rewards

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Ibotta - Missing rewards
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Ibotta - Missing rewards - Image 3
Im missing rewards that was listed at the Walmart store. I uploaded the receipt scanned the bar code but nothing. Im supposedly to get $7.00 back
View full review
Loss:
$7

Preferred solution: My reward

Allison G Bfy

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Verified Reviewer

Robot customer service, not real people.

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help my senior citizen mom with her account because she is not good with technology. She doesn't really use it.

We have the same first and last name and live at the same address. I was also trying to open one for my father. Instead of doing it on their computer or phone. I did it on mine since we were out shopping.

Well, apparently you can't do that. Fine, I have tried explaining this over and over again. My mother and I have offered to send in IDs that we have the same address and name. We have asked for confirmation on how to proceed if we open accts on their own devices.

We just keep getting robots sending us the terms for Ibotta. I get your terms. But, lets face it. Ibotta disciminates against disabled and elderly people that have a hard time getting to the store.

They make it hard to use their system for pick up orders and delivery. But, when you are being upfront about the mistake and offering evidence to show how the mistake was made. No one wants to even take a look. Shame on Ibotta.

I brought this up in the begininng of opening my acct since I have health issues also. But, ibotta doesn't care.

View full review
Pros:
  • Money earned when shopping
Cons:
  • Robots for customer service who use canned emails

Preferred solution: Reactivate my account or my mother's or let us both have all our data deleted from the platform so we can have a fresh restart.

User's recommendation: make sure to read all of the terms and conditions more than once.

Jeorge Uzr

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Verified Buyer
|

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Verified Reviewer
| map-marker Phoenix, Arizona

I bought a rebates not given

My linked Dollar General account did not give my Ibotta rebates. It would not let me submit a receipt to try to get them.

I linked the account and tried again and it still wouldnt let me I have numerous items that should be credited to me from the Linked account at Dollar General. Since I unlinked the account trying to resolve the problem now it will probably tell me that I didnt have the account linked when I did the shopping originally which I did. I want the items credited to me that I purchased qualified for redemption.

Crunch, fables, hotel, Peter Pan peanut butter two, Little Caesars dog food, and a Beneful Dog food. Etc..

View full review

User's recommendation: Credit funds for the above listed items to my account

Resolved
Kathryn M Qtf

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Verified Reviewer
| map-marker Waterloo, Iowa

Resolved: Can’t contact

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Ibotta - Can’t contact
I was asked to contact support regarding my PatPall account & I cant possibly reach anyone. Ive done everything possible to set up the money transfer but they are apparently enjoying keeping my money.
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User's recommendation: Forgot it!

Liz M Xxl

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Verified Buyer

Not getting my cash back

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Ibotta - Not getting my cash back
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Ibotta - Not getting my cash back - Image 3
Every time I shop at our local store WEIS I follow the prompts which say to enter it first scan the barcode and then put it in our wifes card and I have not gotten anything back today. I was just there and it wont let me continue, nor will I get anything back not happy.
View full review
Loss:
$3

Preferred solution: Price reduction

Resolved
Selene H Kij

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Verified Reviewer

Resolved: Nobody gave me answer

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Updated by user Mar 18, 2024

Company fixed the issue and I have been provided with apology. They gave me back my app,but they don’t refund my old money.

Original review Mar 03, 2024
Nobody answer my question.Why Ibotta disconnect my account? I try too many times to talk with someone to give me an answer,but no.
View full review
Pros:
  • I get money from scanning receipts
Cons:
  • Nobody is able to handle this concern

Preferred solution: Get back my Ibotta account

Resolved
Elaine K Yak

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Verified Reviewer

Resolved: It has been a few days and still have not heard back from Ibotta concerning the issue

Updated by user Mar 29, 2024

Company fixed the issue and I have been provided with apology. After emai to you and Ibotta couple days later problem was solved

Original review Mar 22, 2024
I have purchased items that are on my reciepts and the money is not showing to my account . The site keeps saying submit receipt when I try to submit it it then says already received account is tied to my card . Not sure what is going on.
View full review
Loss:
$10
Pros:
  • Normally love there site
Cons:
  • Not able to make contact with customer service

Preferred solution: My money

User's recommendation: This is only the second time I’ve had issues with Ibotta the first time was corrected within minutes.

Renerra C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Ibotta ask for the review.

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Ibotta ask for the review.
Didn't receive my credit for all my offers. Please, call me because this have happened before. Thanks. I was supposed to receive credit for 22 offers and I only received 11 offers.
View full review
Loss:
$10
Pros:
  • I love getting cash back

Preferred solution: I would like to get all of my offers counted which,it was stated that it was 22 offers.

Gina D Twy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issue with app not resolved

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Ibotta - Issue with app not resolved
I can not get anyone to f8x my problem. No person to talk to other than a bland email or a bot. I submitted wrong reciept. My items were all green check approved. But didn't need a receipt walgreens is linked. So why aren't I getting my cash back rewards? Please help
View full review
Loss:
$20
Pros:
  • Linked cards and still asking for receipt
Cons:
  • No one to speak to about issues

Preferred solution: I just want my 20 dollar rewards for my 5 covergirl mascara

User's recommendation: Don't give up

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Allen, Texas

Complaint

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I called and left a voice message for days and nobody has ever contacted me back. My missing cash back has not been resolved after back and forth more than a week!! So frustrated!
View full review

User's recommendation: Be careful and know clearly what you do

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