Connie B Jmt

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Verified Reviewer

Want to know why account is not active

Updated by user Feb 08, 2025

Not good

Original review Feb 07, 2025

The account is not active. I would like to know why and get it fixed. I have been a customer for years and this happens.

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Pros:
  • Make money

Preferred solution: Account activated

Sandra C Igm

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Verified Reviewer

Can’t get into my account

Ibotta - Can’t get into my account

I can't get into my account to even place a ticket for help, as it won't accept my email format. I called and was directed to go to yet another website, and didn't talk to anyone.

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Loss:
$25
Pros:
  • Love to earn money from receipts
Cons:
  • Getting help

Preferred solution: I would at the very least like to get my accumulated $ taken off the site but truly I would like to continue to scan receipts to earn money!

Towanna Njk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Missing 6% of cash on CVS

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Ibotta - Missing 6% of cash on CVS
Contains 1 confidential file for company representatives

Missing 6% of cash on CVS. Today is 29 of November 2024.

Today is black Friday .

I didnt get the 6% percent. I paid $315 to Grameen

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User's recommendation: Ibotta doesn’t give the credit when you buy with food stamp

Dee J Lsp

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Verified Buyer
|

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Verified Reviewer

I can’t talk with anyone about this problem

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Contains 1 confidential file for company representatives
Updated by user Jan 30, 2025

No one could tell me why my receipt doesn’t add all of my refund value

Original review Jan 29, 2025

I might as well stop using this app because it asks you to buy certain items, but you can't scan all of them in, so that's a loss to you by buying stuff that's not eligible. The coupon only lets you use certain ones; it only scans one item at a time and not all of them.

I'm not pleased with this at all. Writing a review sucks.

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Loss:
$15
Pros:
  • Dont scan receipt
Cons:
  • It give you money for just one item

Preferred solution: Get my receipt scan properly

User's recommendation: Not to use this app

Lupita M Asz

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Verified Reviewer

I can't withdraw my money

Ibotta - I can't withdraw my money

Hello, can you help me? I need to withdraw my money, but every time I want a gift card, it doesn't accept me.

I want to continue using Ibotta.

What is the reason? thank you so much

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Pros:
  • Es muy buena esta aplicacion
Cons:
  • Que se bloquea

Preferred solution: Deliver product or service ordered

Greg C Bkn

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Verified Reviewer

This company will steal your money cash back

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Well I have gotten several people to sign up with this company they've all had problems my brother also signed up somehow they think we are the same person when we're not. They had to fix our account once before because I could not even withdraw my funds.

And just did a withdrawal for $42.55 a couple days ago and now they have deactivated my account my brother reached out to me today and said he was having problems withdrawing his money to his Paypal account. They deactivated his account and he says he's got somewhere around $500 maybe more and they've wiped his account out along with mine

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Loss:
$43
Cons:
  • No customer service help to resolve issues

Preferred solution: Full refund

User's recommendation: WARNING DO NOT USE IBOTTA SCANNER COMPANY

Tammy R Wqs

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Verified Reviewer

Check to see if I can transfer my old ibotta to my new

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I had to create a new Ibotta account as I had changed my email address. My old email address was rosstammy000@***.com and my new email address is rosstammy894@***.com.

In my old Ibotta account, I have 12.00 dollars and would like to transfer that 12.00 dollars to my new Ibotta account, please.

Please email me at my new email address which is rosstammy894@***.com. Thank you, Tammy Ross.

View full review
Loss:
$12
Pros:
  • Great to save money

Preferred solution: Would like to transfer my money from my old ibotta to my new ibotta account with my new email rosstammy894@gmail.com.

Jayni Qjk
map-marker Powellton, West Virginia

Can not log in

Ibotta - Can not log in

I had to get a new phone. Now all I get when I try to login is an error message.I would like help getting back into my account please

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Anonymous
map-marker Indianapolis, Indiana

Can’t log in

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Ibotta - Can’t log in
Ibotta - Can’t log in - Image 2
Ibotta - Can’t log in - Image 3

I have been trying now for a week. They still dont have the issue fixed.

Change my phone number all ready. Its not rocket science.

When I try to validate my email, just get the spinning thing for 20 minutes. Then a message.

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Marleen N

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Verified Reviewer

Request 1600**** -

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I have submitted everything you requested - and my first request was 10-23-24 and I still have no answer from you. It has been another month since I last heard anything from Ibotta and still you have not credited me for my Bed Bath and Beyond purchase.

Is Ibotta just not going to honor the purchase I made? Please don't tell me you are waiting for BBB to respond because I sent you all the receipts that I made this purchase back in October and yet it is the same excuse provided every time I write and request an update. What is the deal with Ibotta not honoring my purchase?

No one responds with a status. Ibotta has made this as difficult as possible for me the consumer.

Very dissapointed in Ibotta

Marleen

View full review
Loss:
$139
Cons:
  • Too difficult to deal with

Preferred solution: Full refund

Brian C Hpk

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Verified Reviewer

Deactivated my account

Updated by user Jan 30, 2025

THEY STOLE OVER $500 THAT I HAD AS CASH BACK AND SHUT DOWN MY ACCOUNT.

Original review Jan 29, 2025

Well, I had an account at Ibotta and my brother had an account as well. Somehow, they're linking me and him together and deactivated both of our accounts.

I had money on my account and now it's totally lost, $501.44. It will not even allow me to add a screenshot on here of my cash back.

View full review
Loss:
$501
Cons:
  • You cannot contact their customer service

Preferred solution: Full refund

User's recommendation: WARNING DO NOT USE IBOTTA THEY WILL SCAM YOU AND SHUT YOUR ACCOUNT DOWN

Audrey N Nep

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Verified Reviewer

Cant login

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Login has been attempted with no help . Have not been able to login for over 6 month.

No help from customer service. They won't answer my request.

View full review
Loss:
$42
Pros:
  • When it works you can get cash back
Cons:
  • Bad on login issues pulling rebates and long wait times

Preferred solution: Being able to login it has all my personal information and you can not get to it.

User's recommendation: Don't leave money in your account they will take it and you can't log back in

Resolved
Maria R Cpy

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Verified Reviewer

Resolved: No puedo retirar mis ganancias

Ibotta - No puedo retirar mis ganancias
Ibotta - No puedo retirar mis ganancias - Image 2

No puedo retirar mis ganancias ni en Paypal ni en la cuenta bancaria, me tienen bloqueada la cuenta. Necesito saber si me desbloquean para retirar mis ganancias, ya que son más de $28 dólares de ganancia que quiero retirar. Por favor, ayúdenme para poder retirar mis ganancias.

View full review
Loss:
$28
Pros:
  • No se porque me bloquean la cuenta
Cons:
  • Me bloquiaron la cuenta

Preferred solution: Que pueda retirar mis ganancias

Resolved
Sharon C Rvz

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Verified Reviewer

Resolved: Cannot transfer my money no response to my request

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My account is frozen and I cannot transfer my money. Could someone please help and unfreeze the account so I can transfer it into my own account?

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Pros:
  • I love the idea that it is attached to my walmart account and i automatically accumulate my cash
Cons:
  • Trouble i have transferring the money into another account

Preferred solution: Money transferred out of my account into my account

User's recommendation: Have a way to get a hold of a person

Louise P Euw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to upload receipt

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Contains 1 confidential file for company representatives

Bought six Rotel tomatoes cans. App would only recognize one from my receipt.

Frustrating because these were part of a $5 bonus promotion. No live person at customer service number.

The bot that you can converse with is next to useless. Interestingly the feedback here is a site called pissedconsumer.

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Loss:
$125

Preferred solution: Full refund

User's recommendation: Don’t expect any help at all

Earnie Poj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ibotta has gone downhill-I’m warning whoever I can-don’t trust them!

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Contains 1 confidential file for company representatives

Ibotta is terrible now.

I was in their top 5% of savers, and I read all of the rules and followed everything that was required in order to get cash back. For a while, it was great.

But recently in the past few weeks they keep denying my

deal submissions, and when I try to reach out to customer care, they would say that my UPC codes were incorrect when they clearly were right.

Of course it took them 2 days to even respond to any message at all. Trying to get a hold of customer care is like looking for a needle in a haystack.

Terrible terrible terrible customer service now!

I am not someone who normally writes bad reviews, because I try to give people a chance to correct things. But Im putting this out there because you just cant trust Ibotta anymore.

And forget about trying to reach actual people for help. It is a complete nightmare.

Ibotta has definitely gone downhill.

I actually removed my account from their system today. Im DONE, just on principle, even though previously I was making close to $100 month in rebates.

View full review
Pros:
  • Used to be great
Cons:
  • Unreliable
  • App crashes
  • Bad customer service

Preferred solution: Apology

User's recommendation: Don’t waste your time

About

Summary

Ibotta, Inc. is a privately held company which specializes in mobile technology solutions. It was founded by Bryan Leach in October 2011. The headquarters is based in Denver, Colorado, United States. Ibotta offers a free application for mobile devices with Android and Apple operating systems. It helps to earn cash on in-store and mobile purchases with receipt and purchase verification. The application can be used in big groceries, mobile shopping, pharmacy, clothing, and many other stores. Ibotta cooperates with more than 500,000 locations across the United States. The company offers registration bonuses. It also has a referral program with cash compensations. Customer assistance is provided by email.

Ibotta reviews and complaints

Ibotta is ranked 84 out of 415 in Gift Cards, Rewards and Cashbacks category

Area Served

USA, Asia, Europe, Worldwide, Other

Payment Methods

American ExpressDiscoverPayPalMasterCardVISA

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