
Ibotta
Ibotta Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ibotta has 1.8 star rating based on 1432 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Ibotta to a friend or colleague.
- Rating Distribution
Pros: Saving money, Cash back, Making money to shop.
Cons: No customer service phone number, Not being able to talk to someone to get my issues solved, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ibotta has 1.8 star rating based on 1432 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Ibotta to a friend or colleague.
- Rating Distribution
Pros: Saving money, Cash back, Making money to shop.
Cons: No customer service phone number, Not being able to talk to someone to get my issues solved, No customer service.Recent recommendations regarding this business are as follows: "WARNING DO NOT USE IBOTTA SCANNER COMPANY", "WARNING DO NOT USE IBOTTA THEY WILL SCAM YOU AND SHUT YOUR ACCOUNT DOWN", "Not to use this app", "I understand that Ibotta knows how to provide security and excellent service at the same time. Always solved my problems. Use Ibotta!", "Don't leave money in your account they will take it and you can't log back in".
Most users ask Ibotta for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to know why account is not active
Not good
The account is not active. I would like to know why and get it fixed. I have been a customer for years and this happens.
- Make money
Preferred solution: Account activated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get into my account
I can't get into my account to even place a ticket for help, as it won't accept my email format. I called and was directed to go to yet another website, and didn't talk to anyone.
- Love to earn money from receipts
- Getting help
Preferred solution: I would at the very least like to get my accumulated $ taken off the site but truly I would like to continue to scan receipts to earn money!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Missing 6% of cash on CVS
Missing 6% of cash on CVS. Today is 29 of November 2024.
Today is black Friday .
I didnt get the 6% percent. I paid $315 to Grameen
User's recommendation: Ibotta doesn’t give the credit when you buy with food stamp
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t talk with anyone about this problem
No one could tell me why my receipt doesn’t add all of my refund value
I might as well stop using this app because it asks you to buy certain items, but you can't scan all of them in, so that's a loss to you by buying stuff that's not eligible. The coupon only lets you use certain ones; it only scans one item at a time and not all of them.
I'm not pleased with this at all. Writing a review sucks.
- Dont scan receipt
- It give you money for just one item
Preferred solution: Get my receipt scan properly
User's recommendation: Not to use this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't withdraw my money
Hello, can you help me? I need to withdraw my money, but every time I want a gift card, it doesn't accept me.
I want to continue using Ibotta.
What is the reason? thank you so much
- Es muy buena esta aplicacion
- Que se bloquea
Preferred solution: Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company will steal your money cash back
Well I have gotten several people to sign up with this company they've all had problems my brother also signed up somehow they think we are the same person when we're not. They had to fix our account once before because I could not even withdraw my funds.
And just did a withdrawal for $42.55 a couple days ago and now they have deactivated my account my brother reached out to me today and said he was having problems withdrawing his money to his Paypal account. They deactivated his account and he says he's got somewhere around $500 maybe more and they've wiped his account out along with mine
- No customer service help to resolve issues
Preferred solution: Full refund
User's recommendation: WARNING DO NOT USE IBOTTA SCANNER COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck to see if I can transfer my old ibotta to my new
I had to create a new Ibotta account as I had changed my email address. My old email address was rosstammy000@***.com and my new email address is rosstammy894@***.com.
In my old Ibotta account, I have 12.00 dollars and would like to transfer that 12.00 dollars to my new Ibotta account, please.
Please email me at my new email address which is rosstammy894@***.com. Thank you, Tammy Ross.
- Great to save money
Preferred solution: Would like to transfer my money from my old ibotta to my new ibotta account with my new email rosstammy894@gmail.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest 1600**** -
I have submitted everything you requested - and my first request was 10-23-24 and I still have no answer from you. It has been another month since I last heard anything from Ibotta and still you have not credited me for my Bed Bath and Beyond purchase.
Is Ibotta just not going to honor the purchase I made? Please don't tell me you are waiting for BBB to respond because I sent you all the receipts that I made this purchase back in October and yet it is the same excuse provided every time I write and request an update. What is the deal with Ibotta not honoring my purchase?
No one responds with a status. Ibotta has made this as difficult as possible for me the consumer.
Very dissapointed in Ibotta
Marleen
- Too difficult to deal with
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeactivated my account
THEY STOLE OVER $500 THAT I HAD AS CASH BACK AND SHUT DOWN MY ACCOUNT.
Well, I had an account at Ibotta and my brother had an account as well. Somehow, they're linking me and him together and deactivated both of our accounts.
I had money on my account and now it's totally lost, $501.44. It will not even allow me to add a screenshot on here of my cash back.
- You cannot contact their customer service
Preferred solution: Full refund
User's recommendation: WARNING DO NOT USE IBOTTA THEY WILL SCAM YOU AND SHUT YOUR ACCOUNT DOWN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant login
Login has been attempted with no help . Have not been able to login for over 6 month.
No help from customer service. They won't answer my request.
- When it works you can get cash back
- Bad on login issues pulling rebates and long wait times
Preferred solution: Being able to login it has all my personal information and you can not get to it.
User's recommendation: Don't leave money in your account they will take it and you can't log back in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No puedo retirar mis ganancias
No puedo retirar mis ganancias ni en Paypal ni en la cuenta bancaria, me tienen bloqueada la cuenta. Necesito saber si me desbloquean para retirar mis ganancias, ya que son más de $28 dólares de ganancia que quiero retirar. Por favor, ayúdenme para poder retirar mis ganancias.
- No se porque me bloquean la cuenta
- Me bloquiaron la cuenta
Preferred solution: Que pueda retirar mis ganancias
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cannot transfer my money no response to my request
My account is frozen and I cannot transfer my money. Could someone please help and unfreeze the account so I can transfer it into my own account?
- I love the idea that it is attached to my walmart account and i automatically accumulate my cash
- Trouble i have transferring the money into another account
Preferred solution: Money transferred out of my account into my account
User's recommendation: Have a way to get a hold of a person
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to upload receipt
Bought six Rotel tomatoes cans. App would only recognize one from my receipt.
Frustrating because these were part of a $5 bonus promotion. No live person at customer service number.
The bot that you can converse with is next to useless. Interestingly the feedback here is a site called pissedconsumer.
Preferred solution: Full refund
User's recommendation: Don’t expect any help at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIbotta has gone downhill-I’m warning whoever I can-don’t trust them!
Ibotta is terrible now.
I was in their top 5% of savers, and I read all of the rules and followed everything that was required in order to get cash back. For a while, it was great.
But recently in the past few weeks they keep denying my
deal submissions, and when I try to reach out to customer care, they would say that my UPC codes were incorrect when they clearly were right.
Of course it took them 2 days to even respond to any message at all. Trying to get a hold of customer care is like looking for a needle in a haystack.
Terrible terrible terrible customer service now!
I am not someone who normally writes bad reviews, because I try to give people a chance to correct things. But Im putting this out there because you just cant trust Ibotta anymore.
And forget about trying to reach actual people for help. It is a complete nightmare.
Ibotta has definitely gone downhill.
I actually removed my account from their system today. Im DONE, just on principle, even though previously I was making close to $100 month in rebates.
- Used to be great
- Unreliable
- App crashes
- Bad customer service
Preferred solution: Apology
User's recommendation: Don’t waste your time
About
Ibotta, Inc. is a privately held company which specializes in mobile technology solutions. It was founded by Bryan Leach in October 2011. The headquarters is based in Denver, Colorado, United States. Ibotta offers a free application for mobile devices with Android and Apple operating systems. It helps to earn cash on in-store and mobile purchases with receipt and purchase verification. The application can be used in big groceries, mobile shopping, pharmacy, clothing, and many other stores. Ibotta cooperates with more than 500,000 locations across the United States. The company offers registration bonuses. It also has a referral program with cash compensations. Customer assistance is provided by email.

Ibotta is ranked 84 out of 415 in Gift Cards, Rewards and Cashbacks category
USA, Asia, Europe, Worldwide, Other
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