Resolved
Heidi G Adg

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Verified Reviewer
| map-marker Baton Rouge, Louisiana

Resolved: Excellent customer service

Updated by user Nov 03, 2024

Company fixed the issue and I have been provided with apology. Credit was issued to my account.Thank you.

Original review Oct 19, 2024

I purchased Fancy Feast cat food. The details stated 3 per receipt.

I purchased 6 cans and rang up 3 on one receipt and 3 on another. Ibotta didn't give me credit for the $.75 I was due.

After reaching out to you guys, I received my credit.

This is the second time you have assisted me with an Ibotta issue. Thank you!

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Ryana Cfp

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Verified Buyer
|

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Verified Reviewer
| map-marker Delray Beach, Florida

Didn’t not receive my $32.35

Ibotta - Didn’t not receive my $32.35
Ibotta - Didn’t not receive my $32.35 - Image 2

I try to withdraw it to my bank it said $32.35 never received it. It dont even show the amount I withdraw

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Christine M Yww

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Verified Reviewer
| map-marker Centereach, New York

Account deactivated

I do not understand why my account was shut down. I dont understand how I submitted a fraudulent receipt on 11/17.

Please explain to me what exactly happened.

Recently I found out my original email tinam2@***e was hacked so I resigned up using my gmail account. I had money in the original account that I lost out on and now I need an explanation of this termination.

My cell is (516) 658-****- or contact me at christinemundy2@***.com.

Christine Mundy

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User's recommendation: Contact a customer to inquire before immediately shutting them down

Marquavis Oqc

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Verified Reviewer
| map-marker Lynnwood, Washington

Porque no me dejan usar mis renbolso

Tengo tres semanas, intentando poder sacar Tarjeta de regalo y no se puede, también puse recibos se marcó que se se puso el efectivo pero no obtuve nada.

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User's recommendation: Por favor respóndeme, no he obtenido ninguna e

Brandi M Omv

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Verified Reviewer

Reversal

I put my cash back into a bank account and it was reversed. What happened and where is my money? Is it back on my card?

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Loss:
$20
Cons:
  • Cash back went into my bank account then reversed

Preferred solution: Full refund

Cannen Hls

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Verified Reviewer

NO CUSTOMER SERVICE

I used to love IBOTTA because I coupon a lot and I use the earnings for rewards. I have been waiting to withdraw my earnings for 3 days and I'm constantly receiving an error message. Customer service is terrible.

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Loss:
$100
Cons:
  • No customer service cant solve issues no reply need a real person

Preferred solution: Apology

User's recommendation: Just stick to FETCH

Anonymous
map-marker Rochester, New York

Withdraw problems

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The company's fine at first if you shop all of the time and withdraw the money weekly/monthly. I shop heavy every 2 months for the budget then the computer red flags account and won't release it untill I ***

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User's recommendation: You still wanna do this part every month.

Kimberly C Crl

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Verified Reviewer

Want to recover my account

I am sad my daughter was trying to log in her account from my phone and it deactivated my account I had money on my account

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Loss:
$40

Preferred solution: Apology

Danielle R Gsd

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Verified Reviewer

Deactivated account

My account has been deactivated and I don't know why. I've used Ibotta for years and I LOVE it!

I guess I messed up somewhere and I don't know where. I've never been locked out before. Money is tight and using Ibotta has helped me put food on the table for my boys. I just ask that you all please give me one more chance.

I feel lost without the app because I use it every day. Thanks in advance!

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Pros:
  • Saving money
Cons:
  • Not telling me what i did wrong before canceling my account

Preferred solution: Another chance to use the app

Nicko Ttn
map-marker Queens, New York

Locked out my account I have money in the account

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This company is highway robbery,, I have money in my accounts and it locked me out and ibotta will not allow me back in now they keep my money ,, scam not right!! I have reached out and they send me links that dont work

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User's recommendation: None!!

Fairytale D Djr

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Verified Reviewer
| map-marker Point Pleasant, West Virginia

Although I love the app, it is a hassle to speak with someone,I haven't been able to withdrawl my earnings for a while now and I still can't,

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Can't withdrawl earnings and it's been a hassle to speak with anyone, There is no live person to speak with and it's crazy

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Resolved
Wanda S Ufp

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Verified Reviewer

Resolved: Problems getting into account

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Updated by user Aug 09, 2024

Company fixed the issue and I have been provided with apology. They finally told me how to get into my account. That's all I wanted.

Original review Aug 02, 2024
I have sent you several emails about this problem, but it still has not been taken care of. I have tried everything to log into my Ibotta account and I just get a message saying, 'Sorry, we're working on it.' I wanted to cash in my earnings but can't.

I have gotten a few emails from Ibotta wanting me to do a review or rating but to do so, I have to get into my account and that's the whole problem. At the beginning of July, I was in my account and saw I didn't have enough rewards to cash in, so I shopped some more and had enough. The next time I tried to log in, I just got this same message saying you're working on it. Why can't someone do something about this?

I don't want to pay another $3.99 for not using my account. You can't call Ibotta and talk to someone so what are people supposed to do. Please fix this problem. You owe me thirty-some dollars and I would like to have it.

-Wanda. My email is wandasawyer505@***.com.
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Loss:
$35

Preferred solution: Full refund

Lillian B Srv

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Verified Reviewer

2 times the saving was taken away without my knowledge or permission. Both times I had saved nearly $ 50,00 on lbotta cash back. I am mad. Ibotta should give my money back to me.

Updated by user Oct 29, 2024

I will use Ibotta again if they make sure of who you are sending the saved money too make a phone call To let the people money is heading that way. Cause this issue has happened 2 times.

Original review Oct 27, 2024

Just like I said in the beginning, two times nearly $50.00 was taken out of my Ibotta account without my knowledge or permission. I checked my account on Friday 10/25/2024, and the money was there.

On 10/26/24, the money was gone.

Nearly $50.00 each time, and it also said that I had to login. I have cased out money and those things did not happen.

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Loss:
$100
Cons:
  • Money i saved gets taken out without knowledge or permission

Preferred solution: The money back that I had saved up in ibotta both times.nearly $50.00 both times.

Donna S Fnz

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Verified Reviewer
| map-marker Jacksonville, Florida

Earnings reversed to zero

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Unable to get an answer. Options with chat did not answer question.

Options didnt even apply to my situation.

Unable to speak to anyone when calling.

My earnings are now showing zero. I DID NOT cash it out.

I would like my money reset to my previous balance which you should know.

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Dina S Poy

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Verified Reviewer
| map-marker Hyattsville, Maryland

No me funciona mi aplicación

Ibotta - No me funciona mi aplicación

La aplicación no me deja entrar. Ya la descargué, la eliminé y nada.

Tengo más de una semana sin poder usarla por ese motivo.

Cuando intento entrar, me dice que tengo que acceder al sitio web, pero solo dice que hay un problema y que están trabajando para arreglarlo. Sin embargo, ya han pasado muchos días.

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