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1.8
Updated by user Jan 15, 2019

Also to reach some support you can PM them on facebook but still no actual phone number

Updated by user Jan 15, 2019

So they still wont fix my number it turns out my mom has my number and someone has hers, which I dont know how thats possible to have without verifying the number to cash out. so I was told my mom needs to write in to remove my number and she would have to get a new number.

I tried finding out what number is on my account and after listing a few they told me they cant either confirm nor deny the number. Still absolutely horrible customer service but they have been on top of fixing the offers that dont credit so I will keep the app around but I would like to have my number instead of having to borrow my brothers.

Original review posted by user Dec 16, 2018

I have had so many issues with this company. First it wont allow me to verify my number saying its in use. Ibotta flat out told me to get a new number. Um excuse me i have had this nunber for over 3 years.

I wanted to cash out my $100 after borrowing my brothers number to verify the account and again my accounts locked. Im sick of waiting almost a week for a response and its absolutely no help. This is the worst customer service I have had to deal with and I used to work for a cellphone call center!

Im so tired of having to report bonuses not working or they say you cant use it on multiple purchases when it doesnt state in the bonus.

This is very horrible support and as soon as i cash out i will be deactivating my account.

Ibotta Pros: Saving money, Money for christmas for my kids, Having the money i need to pay phone bill.

Ibotta Cons: Crying cuz i had money problems before ibotta back stabbed me, No one to speak to about issues, Customer service horrible, Feeling cheated, I feel unappreciated as a customer.

Location: Lorain, Ohio

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